For Frances Torruellas and Tere Quiñones, owning a business runs in the family. Frances is the co-owner of her Minuteman Press franchise in Cupey, working alongside her father Juan A. Torruellas. Tere is the owner of Minuteman Press located in Hato Rey, San Juan. Both family-run franchises opened in 1995, and both Frances and Tere are proud to carry on their family legacies for 27 years and counting.
Father & Daughter Team Juan Arturo & Frances Torruellas Make a Dynamic Team for Minuteman Press in Cupey
Juan reflects, “I was very determined to have my own business but had not defined what it would be. The year 1994 was the beginning of my journey seeking what type of business I would like to operate; I was sure that it would not be a food business but I did want a service-based business. For the past twenty years prior, I held managerial positions in finance and administration which helped me in that process. I was convinced after my participation in a franchise show in Miami, Florida, that my business would be Minuteman Press.”
After several meetings with Minuteman Press representatives in Puerto Rico, Juan officially signed his agreement and entered training. Juan says, “On July 1, 1995, our presses started running. Like all beginnings, we went out day by day to present our innovative services in the printing business. By following the training and advice from Minuteman Press, we raised a bank of loyal customers, many of whom continue with us after 27 years.”
In order to sustain their success and longevity, Juan talks about the need to adapt. He says, “We have recognized the need to evolve according to the needs of our customers, which is why in recent years the ‘printing on demand’ concept has been a priority in our operation, as well as offering a range of promotional products that meet the market needs.”
He proudly adds, “Over the years, we have been recognized by Minuteman Press International for reaching monthly sales volumes of $250,000, as well as receiving their Customer Service Award, Top Quality Award and Top Appearance Award.”
“Our philosophy has always been to treat the client honestly, to offer guidance on the best alternatives in terms of cost without affecting the quality of the product, and to have integrated services available to improve the image of each client,” says Juan A. Torruellas, owner, Minuteman Press, Cupey, Puerto Rico
Second Generation in Sight
Frances Torruellas first joined the team of Minuteman Press in Cupey in 2005, worked her way up from customer service to manager, and then became owner in 2018. Juan shares, “My daughter Frances Ivette joined the Minuteman Press team in the customer service area in the year 2005, a year after she attended the training in Farmingdale, where she was able to gain a broader perspective about our business. In a short time, Frances dominated the operation and became our manager. As her interest for the business kept growing, she became owner in 2018.”
He adds, “I am so proud of the job she has done, and this truly is a family business.”
When asked for his final reflections on operating his business, Juan says, “We must give an important and warm mention to now-retired RVP Jeff Robey, who supported us for many years. Jeff is truly special and was instrumental to our growth.”
Juan concludes, “We are proud to represent a franchise in Minuteman Press International that has maintained its relevance and prestigious name throughout all of our years in this exciting and ever-changing industry.”
Tere Quiñones Shares Insights on Running the Family Business and Carrying On Her Father’s Legacy as Owner of Minuteman Press in Hato Rey, San Juan
Minuteman Press in Hato Rey, San Juan, Puerto Rico first opened in April of 1995. At that time, Tere Quiñones was in college and her father ran the family business. Tere says, “After I graduated from college and began to work on my Master’s degree, I helped my father out at the shop. Little by little, I learned every aspect of the business and fell in love with it. Never did I think that I would continue his legacy, and in some ways, I believe that Minuteman Press chose me.”
As Tere reflects on her family’s 27 years in business, she shares the following three keys to the success and longevity of Minuteman Press in San Juan:
1. It’s very important to maintain an excellent group of employees, where we all feel like family. A comfortable working environment is important. If there is a good and happy staff, the daily workload feels easier.
- Honesty. Always be honest to clients about the job request, whether it’s possible or not to meet their deadlines. That way they will always know that what you are telling them about any specifics of the job will be the truth.
- Quality. Maintain the same printing quality, go that extra mile and make sure that even with changes in technology/machinery the quality remains the same. If there is a slight change in the quality, always contact the client beforehand let them know. Avoid surprises to your clients.
When asked about the various ways Minuteman Press in San Juan has grown, Tere shares, “Three ways we have grown over the years are by adding promotional products, doing email marketing campaigns targeting specific industries, and direct referrals from happy clients.”
She continues, “Our key growth areas right now are wide format printing, hotel collaterals, and parking signage for companies. We also do a lot of Every Door Direct Mail as well as printing for schools. There is always going to be a need for printing; you just have to find what your customers are looking for.”
“Our community is mixed between small businesses, schools, and seniors. We have a potpourri of walk-ins that makes every day different. Our clients have different needs and degrees of knowledge. Being able to assist them all and provide products and solutions is very satisfying,” says Tere Quiñones, Minuteman Press, San Juan, Puerto Rico
Speaking of community, Minuteman Press in San Juan also stands out by making their center a place of learning. Tere says, “We have a copy center that is open to teachers and students, with special prices and offerings. It’s a nice resource for them and a great way to educate them about what we do.”
Tere also appreciates the support she has received over the years. She says, “Minuteman Press International has always been present in assisting in all situations. Having a group of people that are always willing to advise us and help is definitely an advantage.”
As she reflects further on the rewards of owning a business, Tere says, “The biggest reward of owning a business is having the ability to do something that you love. I also appreciate the flexibility because it’s much easier to be there for family activities and events than if you were working for someone else.”
She concludes, “If you love what you do and work hard, the rest just seems to fall into place.”